We hope you love your gown, but if something isn’t quite right, we do offer refunds on Ready-to-Wear items. To be eligible:

• You must email us at [insert email] within 7 days of receiving your order to request a refund.
• The item must be returned within 30 days of receiving your order.
• Return shipping costs are the responsibility of the customer. We recommend using a trackable service.
• No refunds on sample or sale items

To qualify for a refund, returned items must meet the following conditions:

• Unworn, unwashed, and in original condition
• Free from makeup, tan, perfume, or any other marks or odours
• With all original tags, labels, and protective packaging intact

Items that do not meet these criteria will not be accepted and will be returned to the customer.

Prefer a different size or style? We offer exchanges or credit notes on Ready-to-Wear items if you contact us within 7 days of receiving your order.

To be eligible for an exchange or credit note, returned items must meet the following conditions:

• Returned within 30 days of receiving your order
• Unworn, unwashed, and in original condition
• Free from makeup, tan, perfume, or any other marks or odours
• With all original tags, labels, and protective packaging intact
• Return shipping is at the customer’s expense, and we recommend using a trackable service

Items that do not meet these requirements will not be accepted and will be returned to you.

Please note:

• Exchanges are subject to item availability
• Credit notes are valid for 12 months from the date of issue
• No refunds or exchanges on samples or sale items

To arrange an exchange or request a credit note, please email us at love@sarahjanebyronbridal.com.au and our team will be happy to help.

Yes! All garments listed on the SJBB website are in stock and ready to ship unless labeled as "Pre-Order." Our "off-the-rack" options are perfect for brides who are on a tight timeline and need a stunning dress without waiting for a "made-to-order" gown. Shop with confidence and get your dream dress delivered quickly for your dream wedding, elopement or micro wedding!

Current stock ETA 31st July 2025. Free express shipping and free gifts on all already made prior. Please note, unexpected delays may occur. You will be notified immediately and offered hassle-free refund.

Pre-order means the dress is not currently in stock. We expect current pre-sales to be shipped from 31st July 2025.

We aim to restock every 12 weeks. Expected delivery times will be included in the product description. If you are getting married within 4mths please contact us with the details for guidance.

Our garments are Australian standard sizing. We try to design each piece to be forgiving in nature to compliment curves. If you are in-between sizing we would recommend going up one size and getting it custom tailored to your body. Choose your normal dress size.

If you are a size 6 - please order a size 8 and with minor alternations this will be suitable.

Extended sizing coming soon - size 6-20.

We are a baby brand and appreciate your patience while we grow :)

Storing your wedding dress properly before the wedding is crucial to keep it in pristine condition. Here’s a step-by-step guide for the best approach:

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How to Store Your Wedding Dress Before the Wedding

1. Choose a Clean, Dry Space

- Avoid humid areas like basements or attics, as humidity can cause mildew or mold.
- Store the dress in a temperature-controlled environment, ideally between 60–75°F (15–24°C) with moderate humidity (40–50%).

2. Use the Right Garment Bag

- Opt for a breathable garment bag made of muslin or cotton rather than plastic, which can trap moisture and cause yellowing.
- Ensure the bag is long enough to avoid crumpling the hem of the dress.

3. Keep It Away from Light

- Sunlight or even artificial light can fade or discolor fabrics over time. Store the dress in a dark closet or cover the garment bag with a sheet for added protection.

4. Hang or Lay Flat Based on the Fabric

- For lightweight fabrics (e.g., chiffon, tulle), hanging the dress by its loops is usually safe.
- For heavier gowns (e.g., with beading or lace), lay it flat in a large, acid-free storage box to prevent fabric stretching or stress on seams.

5. Use Acid-Free Materials

- If using a box, line it with acid-free tissue paper and layer it between folds of the dress to prevent creasing.
- For a dress stored flat, ensure the bodice is lightly padded with tissue to maintain its shape.

6. Protect Delicate Details

- Wrap any embellishments, like beading or lace, in tissue paper to avoid snagging or imprinting on other parts of the dress.

7. Check Periodically

- Inspect the dress every few weeks to ensure no new wrinkles, stains, or damage have occurred. Avoid handling it too frequently, as oils from your hands can transfer to the fabric.

8. Avoid Strong Odors

- Keep the dress away from areas with strong scents, like kitchens or rooms with scented candles, as fabrics can absorb odors.

To ensure your dress looks flawless in photos, we recommend hand steaming it before wearing it. Avoid ironing, as it may damage delicate fabrics or embellishments. Always refer to the care instructions provided with your gown to ensure proper handling. You'll be picture-perfect in no time!

We take pride in being an Australian brand committed to certified ethical manufacturing practices. Our gowns are crafted with care, ensuring quality, sustainability, and fair treatment of everyone involved in the process. By choosing SJBB, you're supporting an Aussie brand that values integrity, sustainability and luxury at an affordable price point.

We are commited to keeping our pricing affordable and have chosen not to have a shop front, for now.

We are working with Australian bridal stores to wholesale in the future.

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Allow up to 10 x business days delivery Australia wide on *ready to wear* items.

Pre-Launch items will be subject to international customs - you will receive email updates. Please allow up to 12 weeks for pre-launch orders.

Shipping is free Australia wide :)

We ship internationally, we will reach out with options for your country.

GST is included in all pricing as per Australian regulations. Custom import fees will be charged to the purchaser, aligns with your country.

Your garment will be lovingly shipped in our Signature KEEPSAKE box. A durable keepsake box with thick magnetic clip and ribbon bow. It doubles as a keepsake box for your trinkets after the wedding!

If your wedding is less than a month away, we recommend selecting Express shipping with insurance at checkout to ensure speedy delivery. Please include your wedding date and location in your order notes, so our team can prioritize and fast-track your order to arrive on time for your special day!