We hope you love your gown, but if something isn’t quite right, we do offer refunds on Ready-to-Wear items. To be eligible:

• You must email us at [insert email] within 7 days of receiving your order to request a refund.
• The item must be returned within 30 days of receiving your order.
• Return shipping costs are the responsibility of the customer. We recommend using a trackable service.

To qualify for a refund, returned items must meet the following conditions:

• Unworn, unwashed, and in original condition
• Free from makeup, tan, perfume, or any other marks or odours
• With all original tags, labels, and protective packaging intact

Items that do not meet these criteria will not be accepted and will be returned to the customer.

Prefer a different size or style? We offer exchanges or credit notes on Ready-to-Wear items if you contact us within 7 days of receiving your order.

To be eligible for an exchange or credit note, returned items must meet the following conditions:

• Returned within 30 days of receiving your order
• Unworn, unwashed, and in original condition
• Free from makeup, tan, perfume, or any other marks or odours
• With all original tags, labels, and protective packaging intact
• Return shipping is at the customer’s expense, and we recommend using a trackable service

Items that do not meet these requirements will not be accepted and will be returned to you.

Please note:

• Exchanges are subject to item availability
• Credit notes are valid for 12 months from the date of issue

To arrange an exchange or request a credit note, please email us at love@sarahjanebyronbridal.com.au and our team will be happy to help.

Yes! All garments listed on the SJBB website are in stock and ready to ship unless labeled as "Pre-Order." Our "off-the-rack" options are perfect for brides who are on a tight timeline and need a stunning dress without waiting for a "made-to-order" gown. Shop with confidence and get your dream dress delivered quickly for your dream wedding, elopement or micro wedding!

Pre-order means the dress is not currently in stock. We expect current pre-sales to be shipped in JUNE 2025.

We aim to restock every 12 weeks. Expected delivery times will be included in the product description. If you are getting married within 4mths please contact us with the details for guidance.

Our garments are Australian standard sizing. We try to design each piece to be forgiving in nature to compliment curves. If you are in-between sizing we would recommend going up one size and getting it custom tailored to your body.

Storing your wedding dress properly before the wedding is crucial to keep it in pristine condition. Here’s a step-by-step guide for the best approach:

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How to Store Your Wedding Dress Before the Wedding

1. Choose a Clean, Dry Space

- Avoid humid areas like basements or attics, as humidity can cause mildew or mold.
- Store the dress in a temperature-controlled environment, ideally between 60–75°F (15–24°C) with moderate humidity (40–50%).

2. Use the Right Garment Bag

- Opt for a breathable garment bag made of muslin or cotton rather than plastic, which can trap moisture and cause yellowing.
- Ensure the bag is long enough to avoid crumpling the hem of the dress.

3. Keep It Away from Light

- Sunlight or even artificial light can fade or discolor fabrics over time. Store the dress in a dark closet or cover the garment bag with a sheet for added protection.

4. Hang or Lay Flat Based on the Fabric

- For lightweight fabrics (e.g., chiffon, tulle), hanging the dress by its loops is usually safe.
- For heavier gowns (e.g., with beading or lace), lay it flat in a large, acid-free storage box to prevent fabric stretching or stress on seams.

5. Use Acid-Free Materials

- If using a box, line it with acid-free tissue paper and layer it between folds of the dress to prevent creasing.
- For a dress stored flat, ensure the bodice is lightly padded with tissue to maintain its shape.

6. Protect Delicate Details

- Wrap any embellishments, like beading or lace, in tissue paper to avoid snagging or imprinting on other parts of the dress.

7. Check Periodically

- Inspect the dress every few weeks to ensure no new wrinkles, stains, or damage have occurred. Avoid handling it too frequently, as oils from your hands can transfer to the fabric.

8. Avoid Strong Odors

- Keep the dress away from areas with strong scents, like kitchens or rooms with scented candles, as fabrics can absorb odors.

To ensure your dress looks flawless in photos, we recommend hand steaming it before wearing it. Avoid ironing, as it may damage delicate fabrics or embellishments. Always refer to the care instructions provided with your gown to ensure proper handling. You'll be picture-perfect in no time!

We take pride in being an Australian brand committed to certified ethical manufacturing practices. Our gowns are crafted with care, ensuring quality, sustainability, and fair treatment of everyone involved in the process. By choosing SJBB, you're supporting an Aussie brand that values integrity, sustainability and luxury at an affordable price point.

Allow up to 10 x business days delivery Australia wide on *ready to wear* items.

Pre-Launch items will be subject to international customs - you will receive email updates. Please allow up to 12 weeks for pre-launch orders.

Shipping is free Australia wide :)

We ship internationally, we will reach out with options for your country.

GST is included in all pricing as per Australian regulations. Custom import fees will be charged to the purchaser, aligns with your country.

Your garment is carefully packaged in poly bags and shipped using custom recycled cardboard and HERO packaging. We strive to be as eco-friendly as possible, while ensuring the protection and quality of your dress. A small amount of plastic is used to maintain quality control and provide you with peace of mind.

If your wedding is less than a month away, we recommend selecting Express shipping with insurance at checkout to ensure speedy delivery. Please include your wedding date and location in your order notes, so our team can prioritize and fast-track your order to arrive on time for your special day!

Ready-to-Wear Exchange

We offer exchanges or credit notes for Ready-to-Wear items within 7 days of receiving your order. Please review the following guidelines for returns:

Return Timeline

- For Australian customers: We must receive your returned item within 14 days of return confirmation.
- For international customers: We must receive your item within 21 days of return confirmation.

Condition of Items

Items must be returned in their original condition—free of makeup, marks, and stains, unworn, unaltered, and unwashed. All tags must remain intact.

Return Shipping

Return shipping costs are the customer’s responsibility and will be deducted from credits or applied to exchanged items before dispatch. Freight costs will be confirmed at the time of return approval.
We provide return shipping labels and documents for a hassle-free exchange process.

Manufacturing Faults

We have a team who hand inspects every time. In the rare event of a manufacturing fault, please contact our Customer Experience team for assistance.

If you have any further questions, our team is here to help! love@sarahjanebyronbridal.com.au